It is well known that air travel causes a big headache, not because of the flight itself, but because of the preparations and/or arrangements that must be made. Travelers must wrap their heads around a significant quantity of information and ensure that they do not overlook any vital facts [flight status, baggage allowance, special assistance services, pet travel services, in-flight meals, onboard internet / Wi-Fi, etc.]. This segment contains essential information about the KLM Airlines CUN Terminal – Cancun International Airport, as well as key pointers to some essential flight-related amenities/services provided by the airline, for the benefit of travelers who need a reference/guide to prepare for a KLM flight departing or arriving at the airport.
KLM Airlines Cancun International Airport Terminal Information
The Information provided here pertains to the KLM Airlines CUN terminal.
| Airport Name | Cancun International Airport |
| Terminal | Terminal 1 |
| Airport Code | CUN |
| Airport Address | Cancun – Chetumal Km 22, 77565 Cancún, Q.R., Mexico |
| KLM Airlines IATA Code | KL |
| KLM Airlines ICAO Code | KLM |
| KLM Airlines Ticket Counter Hours | Daily 24 Hours |
| KLM Airlines Contact Number | 1800 419 3044 |
| KLM Airlines Official Website | www.klm.com |
| KLM Airlines YouTube | https://www.youtube.com/@KLM/about |
| KLM Airlines Facebook | www.facebook.com/KLMArgentina |
| KLM Airlines Twitter | twitter.com/KLM |
| KLM Airlines Instagram | www.instagram.com/klm |
Services & Amenities Offered at KLM Airlines CUN Terminal
The KLM Dutch Airlines Cancun International Airport office can be contacted by travelers / passengers if they wish to avail any of the following services / amenities;
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wifi
- Flying Blue
- SkyTeam
A list of every KLM Airlines Terminal across the world
KLM Airlines Ticket Reservations at Cancun International Airport Terminal
The office of KLM Royal Dutch Airlines CUN terminal is welcoming to all travelers who seek to make reservations with the airline; the office team has been trained and is equipped to provide itinerary solutions on travelers’ request.
Travelers can also purchase / reserve flight tickets via the airline’s website and mobile application.
Manage KLM Airlines Booking at CUN Terminal
Persons may request for help from the staff at the office of KLM Airlines terminal CUN Airport when they need to make changes to their reservation or / and add flight related amenities / services to their itinerary.
Subsequently, the “My Trips” section on the KLM Airline website / mobile application also provides passengers access to their reservations from where they can easily manage their bookings.
Cancellation / Refund Of KLM Airlines Tickets
The KLM Airlines CUN terminal office will only accept requests of cancellations / refunds for tickets / reservations issued directly by KLM airline official channels.
Passengers who cancel their booking within 24 hours from the time of booking flight ticket can request for a cash refund, conditional to KLM Airline Cancellation / Refund Policy.
The rules may vary depending on the ticket / fare class type of a reservation; passengers should read the fare rules thoroughly before requesting cancellation / refund.
Check-in at KLM Airlines Cancun International Airport Terminal
Passengers can choose to either check-in in person at the KLM Dutch Airlines Cancun International Airport counter or use the online / mobile / web check-in feature which is available on the KLM Airline mobile application / website.
Online / mobile / web check-in is available between 24 hours and 1 hour before departure for all flights to / from the United States of America; on all other routes it is available between 30 hours and 1 hour before the time of departure.
Tracking KLM Airlines Flight Status
Contact the KLM Airlines CUN terminal office to request flight status or track it on the airline’s Mobile application or website [https://www.klm.com/flight-status].
KLM Airlines Lost / Delayed / Damaged Baggage at CUN Terminal
Immediately contact the KLM Royal Dutch Airlines CUN terminal office or an airline representative at the baggage claim area / baggage service office when faced with delayed / lost / damaged luggage.
File and incident report with the airline’s agent before exiting the arrival airport.
Traveling with Pets on KLM Airlines at CUN Airport
The airline offers travelers the option to make pet travel bookings for cats and dogs; it is a chargeable service and the cost for pet travel can range from €75 – €400 per one-way.
Reservations for pet travel must be made at least 48 hours before the scheduled time of departure of the intended flight.
For more details or / and to make pet travel reservations please contact the KLM Airlines CUN terminal office.
WiFi / Internet On Board KLM Airlines
Most of the aircrafts of the airline’s fleet are wifi enabled; passengers on flights within Europe or on intercontinental flights can use the internet / wifi connectivity for messaging at no additional cost.
However, in order to browse the internet, stream videos, send / receive emails, etc, passengers would need to buy either a Surf Pass or a Stream Pass.
On flights within Europe, the Surf Pass can be purchased for €8 for the entire course of the flight and the Stream pass can be purchased for €12 for the entire course of the flight.
On Intercontinental flights;
- Surf Pass: 1 hour pass – €8; Full flight pass – €18
- Stream Pass: Full flight pass – €30
For more details regarding inflight internet / Wi-Fi services, ask the KLM Airlines terminal CUN team.
KLM Airlines Airport Lounge
As a SkyTeam member airline, the passengers are able to access and use a variety of lounges at numerous airports all over the world.
To locate a lounge at a particular airport, please visit the SkyTeam website.
Request the Airlines CUN terminal staff for information regarding the rules and regulations of access and use of lounges.
Car Rental Service at CUN Airport
Passengers can review all the available car rental service options on the airport’s office website or they can seek assistance from the airport staff.
Frequently Asked Questions:
Terminal 1 at Cancun International Airport is used by KLM Royal Dutch Airlines to manage their flight operations.
Terminal 1 at CUN Cancun International Airport is used by KLM Airlines flight arrivals.
To speak with a KLM Airlines representative, call 1800 419 3044.
KLM Airlines flights depart from Terminal 1 in Cancun International Airport.
Yes! Inflight internet / Wi-Fi connectivity is offered on select aircrafts of the KLM Airlines fleet.