It is absolutely delightful when a flight is completed without any hassles; travelers are always wary and constantly hope that everything runs smoothly. To ensure a pleasant flight experience, travelers must make note of essential and relevant information such as free baggage allowance, seat upgrade options, onboard Wi-Fi connectivity, inflight dining availability, check-in timings, etc. This segment provides details about the Etihad Airways ORD Terminal – O’Hare International Airport, which may prove helpful to travelers who could be preparing themselves for an upcoming flight or planning a future flight that would arrive at or depart from the Etihad Airways terminal at ORD airport.
Etihad Airways O’Hare International Airport Terminal Information
Mentioned below are relevant details for the Etihad Airways ORD terminal; travelers / passengers can use this information to get to the correct terminal and / or call the airline if needed.
| Etihad Airways, Airport Name Address | Etihad Airways, Terminal 5, O’Hare International Airport, 10000 W Balmoral Ave, Chicago, IL 60666, United States |
| Etihad Airways Code | ORD |
| Etihad Airways IATA Code | EY |
| Etihad Airways ICAO Code | ETD |
| Etihad Airways Ticket Counter Hours: | Daily 24 Hours |
| Etihad Airways Contact Number | +18008326352 |
| Etihad Airways Official Website | https://www.etihad.com/ |
| Official YouTube | www.youtube.com/etihadairways |
| Official Facebook | www.facebook.com/etihad |
| Official Twitter | twitter.com/etihadhelp |
| Official Instagram | www.instagram.com/etihad |
Services & Amenities Offered at Etihad Airways ORD Terminal
Passengers / travelers may avail themselves of multiple flight related services and amenities at the Etihad Airways ORD terminal office:
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wifi
- Etihad Guest
Etihad Airways Ticket Reservations at O’Hare International Airport Terminal
The Etihad Airways O’Hare International Airport terminal team is equipped to help all travelers with their flight reservations; persons may even book their flight tickets by themselves through the Etihad Airways website and mobile application.
Manage Etihad Airways Booking at ORD Terminal
Passengers have the option to manage their reservations from the airline’s website / mobile app; if passengers need any help or have queries regarding their bookings, they may contact (call / visit) the Etihad Airways ORD Office.
Cancellation / Refund Of Etihad Airways Tickets
Requests for cancellations and / or refunds can be submitted to the Etihad Airways office at O’Hare International Airport; all cancellations / refunds are subject to the fare rules defined by the Etihad Airways Cancellation Policy. Tickets issued by a third party travel website / agency / agent will not be catered to at this office.
Check-in at Etihad Airways O’Hare International Airport Terminal
Passengers can use the self-service kiosk located within the airport or at the Etihad Airways ORD counter to check-in for their flights; online / web / mobile check-in is also available via the airline’s mobile app and website. Online / web / mobile check-in is available from 24 hours up to 60 minutes prior to a flight departure time and the airport counter for checking-in is open from 3 hours up to 60 minutes before a flight time for departure.
Tracking Etihad Airways Flight Status
Passengers of the airline can check flight status on the airline’s website https://www.etihad.com/en-us/manage/flight-tracker and on the airline’s mobile app; subsequently, they can choose to contact the office of the Etihad Airways terminal at ORD airport.
Etihad Airways Lost / Delayed / Damaged Baggage at ORD Terminal
Personnel at the airline’s baggage service desk must be alerted immediately in case of lost / delayed / damaged luggage. Passengers may be entitled to claim compensation / reimbursement subject to the airline’s rules and regulations. For more information check the Etihad website or call the Etihad customer service.
Traveling with Pets on Etihad Airways at ORD Airport
Etihad Airways offers travel services for falcons, cats, dogs, service dogs on select routes, conditional to the airline’s pet policy. Requests for pet / animal companion travel service booking must be submitted through the airline’s website at least 1 week before the intended flight’s scheduled day of departure. For charges of pet travel service, contact the Etihad Airways ORD terminal office or check their website.
Etihad Airways On Board WiFi
Wifi is available on most flight routes served by the airline; Passengers who wish to browse the internet may buy any of the following packages.
| Wi-Fi packages | |
| Package | Price (in USD) |
| Chat(20MB) | $ 1.99 |
| One hour(100MB) | $ 6.99 |
| Six hours(200MB) | $ 15.99 |
| 24 hours(350MB) | $ 29.99 |
Wifi is complementary for First Class passengers and Guest Platinum members; members of the other tiers of the Etihad Guest program can avail discounts on the standard wifi package cost.
| Exclusive to Etihad Guest Members | |
| Tier | Discount |
| Platinum | Complementary |
| Gold | 75% |
| Silver | 25% |
| Bronze | 10% |
Queries can be directed to the team present at the office of Etihad Airways at ORD Airport.
Etihad Airways Airport Lounge
To find a lounge check the airline’s official website or ask for assistance from the team at the Etihad Airways terminal at ORD Airport. The airport staff can also help direct passengers to the lounges present at this airport.
Car Rental Service at ORD Airport
The airport has tried its best to facilitate traveler’s demands of rental car services; the airport staff and / or the Etihad Airways ORD terminal team can be asked for help for directions to the rental car center.