The chaos that is simply known as “getting ready for a flight” can cause a major headache; the responsibilities of packing luggage and ensuring that all paperwork is in order. However, the information does leak through the cracks every now and then, and that knowledge could be the “make it or break it” aspect determining one’s overall flight experience. The information provided here is specific to the Avianca Airlines HAV Terminal – José Mart International Airport; travelers/passengers can use the information provided here as a guide/reference as they prepare for an upcoming flight or plan a future flight with Avianca Airlines that would arrive at or depart from the José Mart International Airport.
Avianca Airlines HAV Essential Information
Details about the airline and its corresponding terminal at José Martí international Airport have been shared here for the convenience of travelers / passengers.
| Airport Name | José Martí international Airport |
| Terminal | Terminal 1 |
| Avianca Airlines HAV Arrivals Terminal | Terminal 1 |
| Avianca Airlines HAV Departures Terminal | Terminal 1 |
| Airport Code | HAV |
| Avianca Airlines IATA Code | AV |
| Avianca Airlines ICAO Code | AVA |
| Avianca Airlines Ticket Counter Hours | 24 hours a Day |
| Country | Cuba |
| City | La Habana |
| Avianca Airlines Official Website | www.avianca.com |
| Avianca Airlines YouTube | www.youtube.com/user/aviancachannel |
| Avianca Airlines Facebook | www.facebook.com/AviancaGlobal |
| Avianca Airlines Twitter | twitter.com/AviancaNAM |
| Avianca Airlines Instagram | www.instagram.com/aveloair |
Avianca Airlines José Martí international Airport Terminal Information
Contact information for the Avianca HAV terminal is provided below.
| Avianca Airlines, José Martí international Airport Address | Avianca Airlines, José Martí international Airport, XHXV+326, Int’l Airport Jose Marti, La Habana, Cuba |
| Avianca Airlines Contact Number | +57 3114006797 |
Services & Amenities Offered at Avianca Airlines HAV Terminal
The office of Avianca José Martí international Airport offers the following services / amenities to passengers / travelers:
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wi-Fi
- LifeMiles
A list of every Avianca Airlines Terminals across the world
Booking Avianca Airlines Tickets at HAV Terminal
Passengers can make flight bookings with the airline easily through the airline’s website / mobile application.
However, if travelers are in need of help to make flight reservations, they should contact the Avianca Airlines HAV Airport office.
Manage Booking at HAV Terminal
The “My trips” section accessible through the airline’s website / mobile application, allows passengers to make changes to their reservations (if required) and / or add services / amenities to personalize their flight experience.
Assistance to manage bookings can be requested from the office of Avianca HAV terminal.
Avianca Airlines Cancellation / Refund
The Avianca José Martí international Airport office will only cater to requests of cancellations / refunds for tickets directly issued by any of the airline’s official channels only.
Note that all cancellations and / or refunds are subject to the fare rules as defined by the airline’s cancellation / refund policies.
Check-in at Avianca Airlines HAV Terminal
Passengers can choose to check-in for their flights either in person at the Avianca Airlines HAV Airport [check-in stops 60 minutes before departure] or by the using the online / mobile / web check-in feature on the airline’s website / mobile application [online check-in is accessible between 24 hours and 1 hour before a flight’s departure].
Avianca Airlines Flight Status
The Avianca HAV terminal office can be contacted to track flight status; passengers can even view the flight status on the airline’s mobile application or website [https://www.avianca.com/otr/en/your-booking/flight-status/].
Avianca Airlines Lost / Delayed / Damaged Baggage at HAV Terminal
In case of delayed / lost / damaged luggage, contact an airline representative immediately and file an incident report before exiting the destination airport.
Contact the Avianca José Martí international Airport Office for more information and / or additional assistance.
Traveling with Pets on Avianca Airlines at HAV Airport
Pet travel services are available for dogs, cats and small ornamental birds, conditional to airline’s pet policy and subject to availability.
For a complete breakdown of pet travel policies and tariffs ask the Avianca Airlines HAV Airport office executives.
Inflight Wi-Fi by Avianca Airlines
Passengers can use the inflight Wi-Fi services after purchasing a Wi-Fi access pass once they board their flight.
More information about the onboard Wi-Fi can be requested from the Avianca HAV terminal crew members.
Avianca Airlines Airport Lounge
Check the airline’s website for a complete listing of lounges that the airline’s passengers can access and use at various airports.
For more assistance, kindly ask the personnel at the Avianca José Martí international Airport office.
Car Rental Service at HAV Airport
Check the airport’s official website for details about rental car services or ask the airport staff for assistance.
Frequently Asked Questions:
Avianca Airlines flight operations are managed from Terminal 1 at José Martí international Airport.
Travelers can contact Avianca Airlines on +57 3114006797, or check for a specific region’s contact number on the airline’s website.
Yes! Pet travel reservations can be made with Avianca Airlines.
Yes! Avianca Airlines offers inflight Wi-Fi / internet connectivity.
Avianca Airlines flights arrive at Terminal 1 in José Martí international Airport.
Avianca Airlines uses Terminal 1 at José Martí international Airport for its flight departures.