Avianca Airlines CUN Terminal – Cancun International Airport

Travelers preparing for a flight can use all the information they can get their hands on; details such as baggage allowance, flight status, in-flight meals/entertainment / Wi-Fi, special assistance services, pet travel services, and so on can all have a significant impact on the planning and overall flight experience. The information provided on this website can be utilized by travelers/passengers as they prepare for an upcoming flight or plan a future flight with Avianca Airlines that departs or arrives at the Avianca Airlines CUN Terminal – Cancun International Airport. Individuals may use the information offered here as a reference or guide.

Avianca Airlines Cancun International Airport Terminal Information

Information about the Avianca CUN terminal has been shared here.

• Avianca Airlines, Cancun International Airport Address: Avianca Airlines, Cancun International Airport, Cancun – Chetumal Km 22, 77565 Cancún, Q.R., Mexico
• Terminal: Terminal 2
• Airport Code: CUN
• Avianca Airlines IATA Code: AV
• Avianca Airlines ICAO Code: AVA
• Avianca Airlines Ticket Counter Hours: Daily 24 Hours
• Avianca Airlines Contact Number: +57 3114006797
• Avianca Airlines Official Website: www.avianca.com 
• Avianca Airlines YouTube: www.youtube.com/user/aviancachannel
• Avianca Airlines Facebook: www.facebook.com/AviancaGlobal
• Avianca Airlines Twitter: twitter.com/AviancaNAM
• Avianca Airlines Instagram: www.instagram.com/aveloair

Services & Amenities Offered at Avianca Airlines CUN Terminal

Passengers / travelers can request the team on duty at the Avianca Cancun International Airport office if they wish to avail any of the following services / amenities;

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wifi
• LifeMiles

A list of every Avianca Airlines Terminals across the world

Avianca Airlines Ticket Reservations at Cancun International Airport Terminal

To make a flight reservation with the airline, call or visit the Avianca Airlines CUN Airport office; the team is trained and equipped to provide itinerary solutions.

Alternatively, travelers can easily make flight bookings by themselves through the airline’s mobile application and website.

Manage Avianca Airlines Booking at CUN Terminal

Passengers can seek assistance at the office of Avianca CUN terminal to manage their flight reservations; the “My Trips” section on the airline’s website and mobile app also provides passengers with access to their bookings if they wish to make any changes to their itinerary or / and add flight related services / amenities by themselves.

Cancellation / Refund Of Avianca Airlines Tickets

Passengers with tickets purchased through a 3rd party travel website / agency / agent cannot request for cancellations / refunds at the Avianca Cancun International Airport office.

All cancellations and / or refunds are conditional to the fare rules as defined by the Avianca Airlines Cancellations / Refunds Policy.

Check-in at Avianca Airlines Cancun International Airport Terminal

Passengers can check-in for their flight either at the Avianca Airlines Cancun International Airport Airport counter or via the airline’s website / mobile app online check-in feature.

Online check-in is available between 24 hours and 1 hour prior to a flight’s departure time and the check-in stop at the airport counter 60 minutes prior to a flight’s scheduled time of departure.

Tracking Avianca Airlines Flight Status

Visit the airline’s website [https://www.avianca.com/otr/en/your-booking/flight-status/] or check the airline’s mobile app to track flight status; passengers can also call or visit the Avianca CUN terminal office.

Avianca Airlines Lost / Delayed / Damaged Baggage at CUN Terminal

Immediately contact an airline representative at the Avianca Cancun International Airport office or baggage claim area or baggage service office, if faced with problems of delayed / lost / damaged luggage. Passengers would be required to file an incident report before exiting the airport of arrival.

Traveling with Pets on Avianca Airlines at CUN Airport

Dogs, cats and small ornamental birds can be transported in the airline’s aircrafts, either in the passenger cabin or in the aircraft hold.

Pet travel service is subject to availability and conditional to the airline’s pet policy.

Persons can make pet travel bookings by contacting the Avianca Airlines CUN Airport office.

Wifi On Board Avianca Airlines

The airline offers wifi / internet connectivity on most of the aircrafts of their fleet; passengers who wish to use the wifi must purchase a wifi access pass after boarding the flight.

For additional Wi-Fi related queries, contact the Avianca CUN terminal office.

Avianca Airlines Airport Lounge

A list of airport lounges has been made available on the airline’s website, this list shows all the lounges that passengers can access and use at different airports. 

Call or visit the Avianca Cancun International Airport office for more details about airport lounges.

Car Rental Service at CUN Airport

Information about car rental services at Cancun International Airport can be viewed on the airport’s website or assistance can be asked of the airport staff.

Frequently Asked Questions: