It’s all good to be fully prepared with your travel plan. If you are ready to catch an Austrian Airlines flight from Nanjing Lukou International Airport, no doubt, everything might be in place. But, unanticipated circumstances could hamper your plans and you might miss a special family event or a professional conference.
You will get important details about Austrian Air NKG Terminal, ticket bookings, lost or delayed luggage claims, special services, and much more.
We bring to you a detailed guide on availing services at the Austrian Airlines terminal located at Nanjing Lukou International Airport. To stay vigilant and move cautiously, make sure to read over this helpful information.
Quick Basic Info Austrian Airlines NKG Terminal
Airport Name: Nanjing Lukou International Airport
Airport Code: NKG
Airport Address: China, Jiangsu, Nanjing, Jiangning District, Yingbin Rd
Terminal: Austrian Airlines Operates at Terminal 1
Austrian Airlines NKG Arrivals Terminal: Terminal 1
Austrian Airlines NKG Departures Terminal: Terminal 1
Austrian Airlines IATA Code: OS
Austrian Airlines ICAO Code: AUA
Austrian Airlines Ticket Counter Hours: 24 hours a Day
Country Name: China
City Name: Nanjing
Airlines Official Website: www.austrian.com
Details of Austrian Airlines Nanjing Lukou International Airport Terminal
You can catch your flight from Austrian Airlines NKG Terminal 1 at the airport. However, there might be a change in the terminal for some flights. It is advised to check your flight booking confirmation email to know where is the Austrian Airlines NKG arrival terminal or the departure terminal in case of your specific flight.
| Nanjing Lukou International Airport Address | China, Jiangsu, Nanjing, Jiangning District, Yingbin Rd |
| Austrian Airlines NKG Phone Number | +43 1 70148 1000 |
Services Provided at Austrian Airlines NKG Terminal
You must speak to the travel executives stationed at the Austrian Airlines NKG Terminal 1 if you have any issues or questions about the following services.
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport Check-in
- Online Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals
- Missing Luggage
- Airport Lounges
- Flight Information
- Delayed Flights
- Airport Facilities
- In-Flight Entertainment
- Airport Wifi
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Flight Wifi
Book Austrian Airlines at NKG Terminal
Contact Austrian Airlines travel representatives at Terminal 1 for queries related to reservations. You can request information about upcoming flights and select the one suiting best to your plan.
Make the payment to confirm your booking. Please keep in mind to check with the airline’s team for the mode of payment beforehand. You need to be ready with a card payment, in case they do not accept cash. For online bookings, you can refer to the related option given on the homepage of the airline’s website.
Manage Booking at NKG Terminal
You can contact the team if you have queries regarding any spontaneous changes in your already booked flights. Customer support will guide you with concerns related to the cancellation of your reservation, making changes, upgrading seats, adding extra seats, choosing another schedule, etc.
Austrian Airlines Cancelation and Refund
In the event of an emergency, you might have to cancel your flight. Speak to an agent at Terminal 1 about the procedure of cancelation and whether your ticket qualifies for a refund. Then you need to follow the specific steps to claim your refund, as per the airline’s policy.
Check-in at Austrian Airlines NKG Terminal
You need to proceed for check-in at Terminal 1 with all the required travel documents to be shown at the check-in counter. Please also collect information about any other necessary papers or certificates to be presented, so that you don’t run into trouble in the end moment.
As far as it is about checking your baggage, you need to make sure to follow the baggage policy of Austrian Airlines. If the baggage exceeds the specified limit, you will have to purchase extra baggage.
Once you clear all such formalities, you will get the boarding pass to go towards the boarding gate.
Austrian Airline Flight Status
You can contact the team at the helpdesk of Austrian Airlines for information related to the status of your flight.
Austrian Airlines Lost or Delayed Baggage at NKG Terminal
If you are not able to find your baggage, upon arrival, at the baggage claim counter, you must contact the Austrian Airlines staff, as it may get delayed. In case, your baggage is lost, the staff will guide you with further steps to get it back. Else, you can submit an online form so that the airline’s team can look into it. You will get a reference number, using which you can track the status of your baggage.
In case, you don’t receive your baggage within 21 days of the form submission, you need to contact the airline’s team through the delayed baggage section on their website.
Austrian Airlines Damaged Baggage at NKG Terminal
On the other hand, if you receive damaged baggage or any of your items is found to be missing, you must immediately report it to an Austrian Airlines agent at Terminal 1. They will ask you to submit a damage report and provide you with a transaction number. You need to keep this intact with you.
Then you are required to give the damaged bag, original invoice, the baggage loop, and its tag to the contractual partner of the airline. The airline’s team will let you know the contact details of the contractual partner.
The original invoice will be used to calculate the value. A bag as part of the replacement will be provided to you as per this value.
However, if you don’t have the invoice, no worries. The airline’s team will calculate an estimated value and you will get a bag as a replacement.
Traveling with Pets Service at NKG Airport
Austrian Airlines allows you to take pets such as dogs and cats with you on prior reservations. Your pet is permitted to be taken in an approved carrier and it must be a minimum of 12 weeks old.
Depending on the size and weight, it can be taken in the cabin or cargo. For further assistance at the airport or on the flight, you can contact the airline’s team at Terminal 1.
Austrian Airlines Lounge NKG Terminal 1
It’s a great idea to spend your free time at any of these lounges. You must seek detailed information on lounge access or the applicable charges from the airline’s team over the telecon or at the counter at Terminal 1.
Austrian Airlines Senator Lounge
The following facilities can be availed at the lounge:
- Wi-Fi
- TVs
- Business services
- Shower suite
- Full-service bar
- Buffet with hot and cold delights
- Hard and soft drinks
Austrian Airlines Business Lounge
Facilities available at the lounge are:
- Wi-Fi
- Locker facility
- TV Room
- Buffet with hot and cold delicacies
- Hard and soft drinks
- Business services
Car Rental Service at NKG Airport
You can contact the Austrian Airlines staff at Terminal 1 to book a car rental from the Nanjing Lukou International Airport or other related queries. You can also book the same by referring to the related section on the homepage of the airline’s website.
Austrian Airlines Arrivals at NKG Airport
| Origin | Flight | Airline | Terminal |
|---|---|---|---|
| N/A | N/A | Austrian | 1 |
Austrian Airlines Departures at NKG Airport
| Destination | Flight | Airline | Terminal |
|---|---|---|---|
| N/A | N/A | Austrian | 1 |
Frequently Asked Questions Related By Austrian Airline NKG Terminal
Austrian Airlines flights are operated through Terminal 1 of Nanjing Lukou International Airport in Nanjing, China.
Austrian Airlines flights arrive at Terminal 1 of Nanjing Lukou International Airport.
Austrian Airlines flights depart from Terminal 1 of Nanjing Lukou International Airport.
Absolutely! You can spend your spare time at any of the two lounges, Lufthansa Senator Lounge and Lufthansa Business Lounge, conveniently located at Terminal 1 for Austrian Airlines passengers. For details on the lounge amenities and your eligibility to use them, you can contact the customer support team of Austrian Airlines.
You can explore shopping and dining outlets as well as use ATMs at Terminal 1 of the airport.