Aeromexico Airlines CTM Terminal – Chetumal International Airport 

All flights begin with the preparations made by the passengers; wherever they are in the world, they are continually challenged with the difficult work of gathering all the pertinent and important information about their impending journey and the operating airline. The best and most efficient way to guarantee a smooth flight experience is to be prepared and aware. This information has been prepared for the benefit and convenience of passengers and travelers who require assistance in preparing for an upcoming journey with Aeromexico or who just need to get in touch with the Aeromexico Airlines CTM Terminal at Chetumal International Airport.

Aeromexico Airlines Chetumal International Airport Terminal Information

All essential information regarding the Aeromexico Airlines terminal at CTM have been compiled and presented below.

• Airport Name : Chetumal International Airport
• Airport Address :  Prolog, Av. Revolución 660, Industrial, 77049 Chetumal, Q.R., Mexico
• Airport Code : MAD
• Aeromexico Airlines IATA Code: AM
• Aeromexico Airlines ICAO Code: AMX
• Aeromexico Airlines Ticket Counter Hours: Daily 24 Hours
• Aeromexico Airlines Contact Number: 1 (800) 237-6639
• Aeromexico Airlines Official Website: aeromexico.com
• YouTube : www.youtube.com/user/AeromexicoTV
• Facebook : www.facebook.com/AeromexicoMX
• Twitter : twitter.com/aeromexico
• Instagram Account : www.instagram.com/aeromexico

Services & Amenities Offered at Aeromexico Airlines CTM Terminal

The Aeromexico Airlines CTM terminal office offers the following services & amenities to travelers / passengers:

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wifi
• Aeromexico Rewards
• SkyTeam

List of Every Aeromexico Airlines Terminal Globally

Aeromexico Airlines Ticket Reservations at Chetumal International Airport Terminal

Travelers who wish to make flight reservations with the airline can do so easily via the Aeromexico website and mobile application; if any assistance is required, they can contact the office of Aeromexico Airlines terminal at CTM.

Manage Aeromexico Airlines Booking at CTM Terminal

Passengers can use the “My Trips” sections on the airline’s website / mobile app or avail themselves of the help of Aeromexico Airlines CTM terminal crew members when they wish to make changes to their reservations or / and wish to customize their flight experience by adding services / amenities to their itinerary.

Cancellation / Refund Of Aeromexico Airlines Tickets

The airline has a 24 hour free cancellation policy wherein, if a reservation is canceled within 24 hours from the time of booking and the departure date for the booking is 7 days or more apart from the date of booking, passengers are eligible for a complete refund.The 24 hour free cancellation is not an options for bookings paid for with Premier Points and Basic Fare type.

Please note that all cancellations / refunds are subject to the fare rules specific to the Ticket / Fare class type as defined per the airline’s policies.

The office of Aeromexico Airlines terminal at CTM Airport will not cater to requests of cancellations / refunds for tickets purchased from a third party travel site / agent / agency.

Check-in at Aeromexico Airlines Chetumal International Airport Terminal

Passengers can use the online / mobile / webs check-in option on the airline’s website / mobile app [check-in is available from 48 hours before departure time for international flights and 24 hours before departure time for domestic flights].

Or they can choose to check-in in person at the Aeromexico Airlines CTM terminal counter; check-in at the airport counter closes 1 hour before flight departure.

Tracking Aeromexico Airlines Flight Status

Passengers can choose to contact the team at the office of Aeromexico Airlines terminal at CTM  to request for flight status or view it by themselves on the airline’s mobile application or website [https://aeromexico.com/en-us/flight-status].

Aeromexico Airlines Lost / Delayed / Damaged Baggage at CTM Terminal

Any instances of lost / damaged / delayed baggage must be brought to the attention of an airline representative immediately at the baggage claim area / baggage service office at the destination.

Passengers would need to file an incident report for the same.

For more information and / or additional help please contact the office of Aeromexico Airlines CTM terminal

Traveling with Pets on Aeromexico Airlines at CTM Airport

Pet(s) / animal companion(s) such as dogs, cats and birds are permitted to be transported on aircrafts of the airline conditional to the airline’s pet policy and the rules & regulations overseeing the transport of live animals at the airport of departure and destination.

Pet(s) / animal companion(s) can travel in the passenger cabin or in the aircraft hold; pet travel service is chargeable.

Contact the office of Aeromexico Airlines terminal at CTM to make pet travel bookings or / and to request more details about pet travel service.

Wifi On Board Aeromexico Airlines

Most of the aircrafts of the airline’s fleet are now wifi enabled and offer its passengers with wifi / internet connectivity along with their own inflight entertainment portal.

For more details about onboard internet services, please ask the representatives at the Aeromexico Airlines CTM terminal office.

Aeromexico Airlines Airport Lounge

As the airline operates Salon Premier Lounges only in Mexico City, Guadalajara, Torreon, Chihuahua and Monterrey, with their membership of SkyTeam, the passengers can avail themselves of access and use of multiple SkyTeam member airline lounges at other airports around the world.

Check the SkyTeam website to locate lounges at a specific airport or request for information from the personnel at the .Aeromexico Airlines terminal at CTM Airport.

Car Rental Service at CTM Airport

Details about availing car rental services at Chetumal International Airport can be viewed on the airport’s official website or help can be requested from the airport staff.

Frequently Asked Questions: